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Deposits, withdrawals and any account checks we publish sit behind one signed-in screen inside fg80. Fund your wallet through bKash, Nagad or Rocket, follow the fields shown at the time, and keep the reference code your wallet hands back. In Bangladesh most of you move money from a mobile wallet, and this section is where that starts and ends.
We keep the funding side short, because most of you add money from a phone wallet between other things. Open your signed-in account, go to the deposit area and pick whichever rail is showing for you. bKash, Nagad and Rocket sit in the same list, so there is no separate app to learn. Type your amount, confirm the transfer in your wallet, then let the account screen update. If the balance stays still, the reference code is what we work from.
Log in from your phone or laptop and open the deposit area. The rail list and the amount field sit together on that page.
Pick the rail you actually use. Each option shows its own steps, so you send from the wallet already installed on your phone.
Type your amount, submit it, then approve the transfer in your wallet app. Keep that screen open until the payment is confirmed.
Return to your account and watch for the updated balance. Save the wallet reference code, because we ask for it if a transfer needs another look.
Payouts run the other way, and they start from the balance you can see. Open your account, go to the withdrawal area and choose the wallet you want the money sent to. Type your amount, check the digits twice, then submit. Before anything moves, the account may ask you to confirm details that match the wallet in your name, so the money reaches you and nobody else. Once it is in, the request shows in your history with a status label.
Sign in and open the withdrawal screen from your account menu. Your balance, the payout choices available to you and the amount field appear together.
Select bKash, Nagad, Rocket or the bank route shown for you, then type the wallet number slowly. One wrong digit brings a request back.
If a check is still open on your account, the screen names the fields to complete. Follow what appears there and send details nowhere else.
Send the request, then follow its status label in your transaction history. Nothing more is needed unless we contact you through a published support route.
An account check confirms that the name on your wallet and the name on your account belong to the same person. We do not publish one fixed document list, because what the screen asks for can differ between accounts. What stays the same is where you do it: inside your signed-in account area, in the fields shown to you at that moment. If something is unclear, ask support through a published route rather than guessing.
The registered name on bKash, Nagad or Rocket is what a check compares against. If the spelling differs, correct it with your wallet provider first.
Your account area lists exactly what it needs. Do not send extra documents through chat or email, and do not use a form found anywhere else.
Type names the way they appear in your wallet record. Small differences cost time, and matching them early stops a request coming back.
The outcome appears as a status on your account screen. Until it changes, leave your wallet details as they are so nothing conflicts with the check.
Three local rails do most of the work here. bKash, Nagad and Rocket sit in the same deposit and withdrawal screens, so you choose once and follow the instructions that appear. We will not tell you which one suits you, because that depends on the wallet already on your phone and on what your account lists as available. Bank transfer shows in the same place where it applies. Availability can depend on local law and eligible regions, so read what your own account offers.
The wallet many of you already use for daily payments. It appears in both screens, and the code it gives you is what we ask for later.
Another option in the same rail row. Open it and your account shows the transfer fields, so you send from Nagad and return to the balance screen.
The third local wallet in the row. Read the steps, send the amount, keep the code, then check your balance has moved.
Listed in your account where it applies. It follows the same pattern: the account shows what it needs, and your history records the outcome.
When you send money, two records exist: one in your wallet app and one on your account. They should tell the same story, and matching them is quick if you look at the right details. Start with the reference code from your wallet, then open your account history and find the entry with the same amount and date. The status label beside it tells you where things stand. Screenshots of both screens save a lot of back and forth with support.
Every wallet transfer carries its own code. Keep it until the account entry matches, and quote it whenever you contact support about that payment.
Each entry in your history carries a label showing where the request sits. Read it before assuming something has gone wrong with the transfer.
This is the record we work from. Filter to the date you sent, compare the amount, and the entry usually sits near the wallet code.
Save the wallet confirmation, the on-screen reference and a shot of the account entry. Together they answer most of what we would otherwise ask.
Some habits protect your money better than any feature list. Check you are on the fg80 domain before you log in, and never enter wallet details after following a link from a message. Your wallet stays yours, so nobody needs your PIN to receive a payout and we never ask for it. Keep the mobile number registered to that wallet current, since the name and number are what a check compares. If something looks unfamiliar, take a screenshot and reach support through a route published on this site.
Before typing login details, look at the address bar. Our pages sit on the fg80 domain, and a link that carries you elsewhere is not ours.
The wallet has to be in your own name. One registered to somebody else makes an account check hard to finish later.
Nobody from support needs your account password or wallet PIN. If a message asks for either, stop, do not reply, and report it to us.
Questions go through the contact route published on this site. Send the reference code and the transfer time, and we can open the actual record.
These are the banking questions that fill our support inbox most often. Short answers sit below. If yours is not here, the contact route published on this site gets your question to someone who can open your account record.
Sign in, open the deposit screen and choose the local rail you want to use. Enter your amount, approve the transfer in your wallet, then check that your balance updates.
bKash, Nagad and Rocket appear in the rail list, with bank transfer shown where it applies. Whatever your account displays is what is available to you, so follow that screen.
Any minimum sits on the screen where you enter the amount, and it can differ between rails. Read the label above the field before you send so your transfer is not held up.
Refresh your account screen once, then open your history. If nothing appears, copy the wallet reference code and message support with the amount and the time you sent it.
A check confirms that the name on your wallet matches your account. Complete the fields your account shows, match the spelling of your wallet record, and follow the status that appears.
Yes. You sign in with one account on either device, and your balance, history and any pending payout stay in step, so you can start on mobile and finish at a desk.